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How we transformed a medical organization's service desk operations with enhanced automation capabilities.
Users Supported
Locations
Business Units
Process Automation
The client was using Fresh works as their ITSM tool with limited automation capabilities, resulting in inefficient service desk operations and manual processes.
Key challenges included:
We implemented a comprehensive ITSM solution that addressed all automation requirements while ensuring seamless integration with existing systems.
Implemented robust automation capabilities across service desk operations, reducing manual intervention.
Reduction in manual tasks
Enhanced security through AD/SSO integration and vulnerability management system.
Secure user authentication
Streamlined processes and enhanced service delivery through best practices implementation.
Faster resolution times
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